

It would be best if you would raise it to our developers. Don't forget to restart your PC after this process.Ĭheck if the issue persists, if no, then it is a possible software bug. Click the most recent update that caused the issued Go to Settings > Update & Security > Windows Update > View installed update history > Uninstall updates. If you've already tried these steps, our next would be uninstalling the update that caused the issue. Please refer to your device manual for instructions or call Ugee tech support for further assistance. Download and install the latest Ugee 1910B driver directly from the manufacturer's website.Disconnect your device from your computer.Uninstall the current Ugee 1910B driver.To isolate the issue, kindly perform the following steps:

Since the issue occured after installing a Windows update, there is a possibility that this is due to an outdated device driver or a software glitch. Let us know how it goes so we can assist you further.

If you don't see the dialog box, you should hover over the ugee window and maybe it's hidden behind the window you have open. It just takes about 5-10min for me to wait for that OK box to pop up. If you close it, or stop the task, the download will not complete. It just says complete, and you have to click the OK box. If this is the first driver install and only driver you've done skip the restart and just setup. exe application in the folder (which is the setup you're talking about). If you do, delete it from the control panel (programs and features) and then reset your computer. Yes, but make sure you don't have another ugee driver already installed before you install the new one.
